Frequently asked questions
Can't find an answer? Don't hesitate to reach out!
Common Questions
Where can I find information on your services?
Where can I find information on your services?
Scroll to the top of the page and click on "Services."
How would families describe your services?
How would families describe your services?
Some common phrases that a family might use to describe my services, include:
Rent-a-daughter
House Manager
Care Coordinator
Care Navigator
Advocate
What is an Independent Patient Advocate?
What is an Independent Patient Advocate?
Watch a 2 minute video that helps explain both what is and why someone might want or benefit from an Independent Patient Advocate.
What does a Care Navigator actually do?
What does a Care Navigator actually do?
Who benefits most from your services?
Who benefits most from your services?
Families who want their loved one to stay independent but need help managing appointments, communication, or daily organization.
I also support adult children living out of town, busy caregivers needing respite, and professionals managing their own household responsibilities.
How do you ensure privacy and confidentiality?
How do you ensure privacy and confidentiality?
I adhere to professional standards of privacy and HIPAA guidelines, and I never share information without the client’s or family’s consent.
Are background checks completed, how often, and can I see the report?
Are background checks completed, how often, and can I see the report?
All Cooper Care & Concierge professionals undergo annual third-party background checks and maintain clean records, ensuring the highest level of trust and safety for our clients. A copy will be provided upon request.
Are your services considered home health care?
Are your services considered home health care?
No — Cooper Care & Concierge is non-medical and independent of home health agencies.
I do not provide hands-on care such as bathing, medication administration, or nursing services. Instead, I coordinate and communicate with those who do — ensuring everyone is on the same page and care runs smoothly.
Are you insured?
Are you insured?
For your peace of mind, Cooper Care & Concierge is fully insured - including professional and general liability, specialized pet care coverage, and insured transportation for pets.
How do you bill for services?
How do you bill for services?
I bill for my time and services rather than requiring a set number of weekly hours, as in traditional home care.
Every family's needs are different- some need a few hours of coordination, others need more consistent support. I work in hourly increments and focus on what actually needs to be done, whether that's attending appointments, organizing care, or communicating with providers.
There are no minimum hour requirements, and any unused time can roll over when applicable.
Are you an approved service provider under Medicare's Guide Model?
Are you an approved service provider under Medicare's Guide Model?
No, GUIDE provides medical coordination. I handle everything in between—home, logistics, communication, and follow-through.
Medicare is changing with more focus on:
➡️ Care coordination
➡️ Caregiver support
➡️ Better outcomes—not just more services
But here’s the gap…
Programs create the structure.
Families are still left managing the reality.
That’s where I come in.
I help connect the pieces so nothing falls through the cracks.
Care works best when it’s coordinated.
When to Reach Out
When to Reach Out
When to Reach Out
Families often contact us when:
things are starting to feel overwhelming
multiple providers are involved but not communicating
safety concerns are increasing
caregiving is becoming stressful
a transition or major decision is approaching
